Privacy policy
Contact us at the e-mail address info.request@chargepoly.com if you have any questions or problems regarding the use of your personal data, we will be happy to help you. By using this site and/or our services, you consent to the processing of your personal data as described in this privacy policy.
Definitions
Personal data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations performed on personal data or sets of personal data.
Data subject – a natural person whose personal data is being processed.
Child – a natural person under the age of 16.
We – CHARGEPOLY SAS
Data protection principles
We are committed to the following data protection principles:
Processing is lawful, fair and transparent. Our processing activities have legitimate grounds. We always consider your rights before processing personal data. On request, we will provide you with information about processing.
Processing is limited. Our processing activities correspond to the purpose for which the personal data was collected.
Processing is carried out with a minimum of data. We collect and process only the minimum amount of personal data required for any purpose.
Processing is limited in time. We will not keep your personal data longer than necessary.
We will do our best to ensure data accuracy.
We will do our best to ensure data integrity and confidentiality.
Rights of data subjects
The data subject has the following rights:
Right to information – which means you can find out whether your personal data is being processed; what data is being collected; where it came from and why and by whom it is being processed.
Right of access – this means that you have the right to access the data collected about you. This includes your right to request and obtain a copy of your personal data that has been collected.
Right of rectification – this means that you have the right to request the rectification or deletion of your personal data that is inaccurate or incomplete.
Right to erasure – which means that under certain conditions, you can request that your personal data be deleted from our archives.
Right to restrict processing – this means that under certain conditions, you have the right to restrict the processing of your personal data.
Right to object to processing – this means that under certain conditions, you have the right to object to the processing of your personal data, for example in the case of direct marketing.
Right to object to automated processing – this means that you have the right to object to automated processing, including profiling. You can exercise this right whenever there is a profiling result that produces legal effects significantly affecting you.
Right to data portability – you have the right to obtain your personal data in a machine-readable format or, if feasible, to transfer them directly to another database.
Right to complain – in the event that we refuse your request under access rights, we will provide you with a reason for refusal. If you are not satisfied with the way your request has been handled, please contact us at info.request@chargepoly.com.Right to assistance from the supervisory authority – this means that you have the right to be assisted by the CNIL and the right to have other legal remedies such as claiming damages.Right to withdraw consent – you have the right to withdraw any consent given for the processing of your personal data.
Data we collect
Information provided by youThrough our contact and quotation forms, we may collect the following personal data:
Last name, First name, Company, Phone number, E-mail. We need this information in order to understand and process your request and provide you with the products or services you have requested. In this way, we aim to improve your customer experience.
Information automatically collected about you
When you browse the site, we also automatically receive the Internet Protocol address (IP address) of your terminal, enabling us to obtain more details about the browser and operating system used. We use persistent cookies to enhance the user experience. These cookies are stored on your computer
Information automatically collected about you
When you browse the site, we also automatically receive the Internet Protocol address (IP address) of your terminal, enabling us to obtain more details about the browser and operating system used. We use persistent cookies to enhance the user experience. These cookies are stored on your computer even after you close your browser, and are reused the next time you visit our site. We may also use cookies to better understand how you interact with our site, so that we can improve the services we offer you. Publicly available informationWe may collect information about you that is publicly available.
How do we use your personal data?
We use your personal data for legitimate purposes and with your consent. We may process your personal data for the following purposes:
To improve your customer experience.
Communicate and interact with you.
Provide you with products and services you have requested.
Send you personalized offers.
To fulfill a legal or contractual obligation.
To contact you for an interview.
To send you our newsletter by e-mail.
In the context of a contract or the performance of contractual obligations, we process your personal data for the following purposes:
To provide or send you a service or product;
Communicating with you for sales or billing purposes.
We will retain your billing information and other information collected about you in accordance with the law for accounting purposes or other legal obligations.
Who else can access your personal data?
We will never share your personal data with strangers. Certain third parties may have access to your data from time to time:LK Interactive, the agency that designed the website, solely for the purpose of improving your user experience on the website.
We only work with processing partners capable of ensuring an adequate level of protection for your personal data. We will disclose your personal data to third parties or government officials if we are legally required to do so. We may disclose your personal data to third parties if you have consented or if there are other legal grounds.
How do we secure your data?
We do our best to protect your personal data. We use secure protocols for communication and data transfer (HTTPS). We use anonymization and pseudonyms where appropriate. We regularly monitor our systems for vulnerabilities and attacks.Although we do our best, we cannot guarantee information security. However, we undertake to inform the CNIL of data breaches within 72 hours of becoming aware of the breach.We will also inform you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist the authorities in the event of a breach.
Cookies
We use cookies to analyze visitor behavior, administer the website, track user interactions and collect user information.A cookie is a small text file stored on your computer.
Cookies store information used to help run the sites. We can only access cookies created by our website. You can control your cookies with your browser. Choosing to disable cookies may prevent you from using certain functions.
You can disable cookies at any time in your browser settings:
On Google Chrome: “Settings > Advanced settings > Privacy and security > Content settings > Cookies”.Mozilla Firefox: “Options > Privacy & Security > Privacy > Cookies and site data”.On Safari: “Preferences > Privacy > Cookies and website data”.
On Microsoft Edge: “Settings > Advanced settings > Privacy and services > Cookies”.
Necessary cookies :
Cookies may be required for you to use certain important features on our website. These cookies do not collect any personal information.
Statistics cookies :
On Mozilla Firefox: “Options > Privacy & Security > Privacy > Cookies and website data”.
On Safari: “Preferences > Privacy > Cookies and website data”.
On Microsoft Edge: “Settings > Advanced settings > Privacy and services > Cookies”.
Necessary cookies :
Cookies may be required for you to use certain important features on our website.
These cookies do not collect any personal information.Statistics cookies :_ga, _gid: Cookies specific to Google AnalyticsGoogle has its own privacy policy, which you can consult here.As stipulated by the CNIL, we do not need to obtain consent for these cookies.
The data collected is not cross-referenced with other data processing. These cookies are used solely to produce anonymous statistics, and do not enable us to track the user’s browsing habits on other sites. We also implement IP address anonymization.
Third-party cookies:
Pages on this site may include embedded content (e.g. videos, images, articles…) from other sites. This content behaves in the same way as if the visitor were visiting this other site.
Google has its own privacy policy, which you can consult here.
As stipulated by the CNIL, we do not need to obtain consent for the placement of cookies. The data collected is not cross-referenced with other data processing. These cookies are used solely to produce anonymous statistics, and do not enable us to track the user’s browsing habits on other sites. We also implement IP address anonymization.
Third-party cookies:
Pages on this site may include embedded content (e.g. videos, images, articles…) from other sites. This content behaves in the same way as if the visitor were visiting this other site.These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with such embedded content if you have a logged-in account on their website.
Children
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
Links
You may leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of such other sites and recommend that you read their privacy policies carefully.
